[Resolved]  Mobikwik — Amount not credited

Hi,

I was tried to book a ticket from bookmyshow mobile application and chosen Mobikwik as payment option, when i tried to load money to my wallet, everything was successful. Money was debited from my credit card account. But i got failed message from bookmyshow application.

But when i checked the History in my wallet it was showing the transaction

20/01/2015
13:02:34 hours Add Balance
via web Transaction Id[protected] Credit 307.42 Invoice

But my balance was not updated with this transaction amount. As i needed the ticket urgently i transferred money directly in mobikwik.com site for Rs. 310. It was successful. Later i booked the ticket with this new amount. But still the old transaction was not updated in my balance amount.

20/01/2015
13:20:17 hours Wallet Debit to BookMyShow
Transaction Id MOBWP[protected]-[protected] debit 307.42 Invoice
20/01/2015
13:17:04 hours Add Balance
via web Transaction Id [protected] Credit 310.0 Invoice

For this first transaction i raised a ticket in mobikwik.com site. Ref. no. 2004360 dt.[protected]:11:26. No response for the ticket.

Then sent a mail to [protected]@mobikwik.com. But for that also no response.

Can you please check the first transaction and if possible cancel this transaction - as i added money again and completed my task. If not possible to cancel the transaction, please add the balance.

Thanks and Regards,
Prabahar P M
+91-[protected]

My mobile no [protected] added an amount of Rs.1000 through net banking on dt.[protected] and received message also that the said amount has been deducted from my bank account, when i gone through the Mobikwik application through my mobile MYACCOUNT sub menu Transaction History indicating that Dt[protected] Adsd Balace is Rs1000 Bu physically it showing old balance amount is only Rs26 .

Immediately i gone through sub menu help dusk larged a complaint insistently i have received messages from AD-MOBIKW dt.[protected] as Mobikwik Support Alert Type:Ticket Status:Open Ticket No.2059279 Created on[protected]:42:35 Category: Android.

But still no action taken nor the return to my account please take necessary action and do need full