Mobikwik — Cheating customers and not giving cashback

Address:	Indore, Madhya Pradesh, 452008
Website:	First cry and Mobikwik

Cheating customers and not giving cashback
Didnt receive 3% cashback till now for paying through mobikwik on this order on first cry (Mentioned on website)
Summary
Order #
2436430QRB0016977
Date
20 Jan 2017, 05:01 PM IST
Product Amount
Wallet Debit, Via Merchant

MONEY TRANSFERRED TO :FIRSTCRY 20 JAN 2017
` 168.3
TOTAL AMOUNT ` 168.3

Jan 20, 2017 5:10PM

3% that is Rs. 5 should be added for this order as a cashback.

During ordering, Firstcry mention on their site that we will get 3% cashback on paying through MobikWIK, otherwise we would had paid through COD. When we informed firstcry of not receiving cashback, they are now not bothered and told to go and contact mobikwik. Is this the way to deal with the customer. Once they got their payment customer is of no use to them.

When we informed mobikwik about not received cash back they are misguiding us that they gave cashback by showing other order`s cashback and trying to fool a customer. They don't have value for money of customer.

Now since I trusted these websites and paid to them, it is my duty to regularly mail both of them for cashback, since after mailing also both the companies are not bothered and cheating the customer.
I lost faith in them.