Mobikwik — electricity bill payment failed. amount deducted. no response.

Address:

Palakkad, Kerala, 678012

On 30th november 2019 i tried paying my electricity (Kseb) via mobikwik. This time my amount got deducted, but system promted as transaction failure. Neither my amount got recridited nor my bill was paid. I tried contacting their customer care number [protected], which was getting disconnected automatically.
Please help me solving.
Regards
Zubin