Mobikwik — fraud gift card purchase

Recently someone accessed to my mobikwik account and purchased a gift card of rs.1000 from it. I have no idea who is this receipent. Even though i received an otp message from mobikwik and i complaint about it at the moment. Till the time they responded for it some1 purchased the gift card from my money. I have complaint thrice and till now complaining yet no solution has been given from their team. No action has been taken for this fraud yet. I want my money back. The time you'll get useless response from mobikwik you'll get bankrupt. I want my money back. I didn't purchased any gift card. Share the details email id or contact number, location from transaction was done of that person who received this gift card. If you can't do anything share the details with me only. It my hardwork money and i'll not let it go like that. None of mobikwik customer support get it resolved useless support and their team. Hence it proved mobikwik is no more longer safe to use. It should be banned.
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Mobikwik customer support has been notified about the posted complaint.
Feb 06, 2020
Updated by raikw18
Sent all the required details yet waiting for an update..
Feb 11, 2020
Updated by raikw18
Still awaiting for positive response from Mobikwik team..!!
No updates or refund done..
No sign of hacker who hacked and made the purchase.
Still waiting
Feb 18, 2020
Updated by raikw18
Still waiting for response.!
Complaint comments 

Comments

I am alredy online tansfer for my emi amount yesterday evening but to day also my emi amount cut on bank balance I am alredy paid for emi i want reflect my amount pls 🙏I am already paid for emi I want reflect my amount pls I am alredy online tansfer for my emi amount yesterday evening but to day also my emi amount cut on bank balance I am alredy p

you follow steps told by them and you got the letter from their side saying this is your mistake we can't do anything about it. i also lost my 18350 from my wallet. i am going in consumer court against them.

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