Mobikwik — Have not received money back

shilpis786

from Jaipur, Rajasthan

Dec 25, 2016

Address: New Delhi, Delhi, 110092

Website: www.mobikwik.com

I paid to make my trip thru mobikwik wallet today, ( ref number HMBK[protected]) for Rs 4871/- to book a train ticket thru make my trip.

Make my trip has confirmed that they did not receive money and hence my ticket did not get booked. (the make my trip ref number is NR[protected]C01. it says that transaction has been unsuccessful).

Mobikwik customer care insists that money has been paid to make my trip and are being unhelpful.

So both make my trip and Mobikwik are not willing to help and find a solution

Please help and have my money refunded.

Regards

Shilpi Tripathi
[protected]

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Comments

Manish Madaye

from Kolhapur, Maharashtra

Dec 26, 2016

was the issue resolved ?
i am having the same issue

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Dec 29, 2016

Dear Shilpis786

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case and found that customer's amount of Inr 4872/- was debited on 25-Dec-16 and the refund for the same has been processed on 28-Dec-16 with refund reference number#
HMBK[protected]. The same should reflect in your e-wallet account s per their processing cycle.

We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care