Mobikwik — I am unable to send money to my bank from mobikwik

Address:560024

I am not able to transfer money from my wallet more than 1000 rs per day, but its way you can transfer 5k per transaction in policy. Could you please let me know the correct money transfer to bank policy

And also they customer care number mentioned in their website is not at all working its says switched off.
[protected] and[protected]. Operational hours: 08:00 am to 10:00 pm on all days.
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I paid through mobikwik on zoomin which had cash back offer on it.
I still didn't received my cash back.
Order Id: ZIN1-UGGFLAYJ
Date of order: 21 jan 2017

I was send payment in.an account..Nd amount was not received by those account ...And money has been deducted in my wallet ...Plz refund my money ...Or send again in my wallet ... Immediately
My mobile no. Is [protected]

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    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
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    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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