Mobikwik — I didn't get my jio recharge done

I recharged my jio no - [protected] this morning. I didn't get my recharge done. Money is deducted from my card but the recharge is not yet successful. They have written that it is in process or else your transaction money will be returned. But nothing has been done till now. Please look into this issue and resolce it as soon as possible. Or else return my amount.
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I recharged my bsnl sim [protected] from hdfc debit card on[protected] for rs 99 from Hdfc net banking on mobikwik but recharge as not done and amount deducted by bank please refund the amount as soon as possible

Thank you
The amount 4000 has been debited from my account that did not credited to credit card .ia m trying to open mobikwik app always it showing 'user id disabled '

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