Mobikwik — Instant Loan - can't transfer to bank account

On Feb 2, 2021, I have taken an instant loan of Rs 60000 from Mobikwik app after reading the terms from their website which clearly mentioned that the loan amount can be transferred to Bank... (attaching screenshot from their website)To my surprise I came to know after the loan amount is disbursed that this can't be transferred to bank.

After reaching out multiple times to their customer care (Ticket no.[protected], I am getting senseless response templates and when I have written to their [protected]@mobikwik.com mentioning the issue - their response says that the "Shop on EMI" can't be transferred to Bank which I have not even opted for. I have opted for a instant loan of Rs 60000 which their app mentioned. They also go on saying that pay the first 3 EMIs of this and then you can foreclose it. what is this??

Now, since the shop on EMI is not useful for me as I was looking for a loan. Also, I am not gonna use the loan amount lying in my wallet. Please go ahead and cancel the loan ASAP.

I am available on my phone and email ID mentioned in the customer care ticket for anymore details.