Mobikwik — kyc update - insisting on 12 digit aadhar no. and authentication by virtual id cannot be done

Address:Gurgaon, Haryana, 700020
Website:www.mobiwik.com

Indian government introduced 16 digit virtual id cards on 4-4-18 to retain the privacy of the citizens (Required to submit documents at such merchant sites). It is a welcome decision by rbi against the arguments raised by customers transacting at such third party sites. Government has full right to regulate the citizens but why private parties should have access to our personal data is really questionable.
Mobikwik is the only company insisting on kyc update by 12 digit aadhar verification through otp and has not provided any clause for verification through the virtual id introduced recently by the indian govt. When rbi has legislated such a move how can individual companies insist on verification as if they were the ruling government themselves?
Paytm alsoinsists on biometric verification or e kyc but that is not proper i suppose.
Govt. Should ask these companies to accept verification through virtual aadhar id cards-after all what purpose they have in their mind to procure customers data?
Mobikwik has forfeited our supercash (A special type of cashback with limited usage) even for cashbacks earned in february and were expiring on 15-4-18-a time when wallet restrictions were not levied by the government — my earnest request on behalf of all my friends, fellow colleagues and family members to intervene instantly and stop such policies which are against the general public interest
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Mobikwik customer support has been notified about the posted complaint.
Apr 30, 2018
Updated by Kannuu
Why the UIDAI has not instructed Mobikwik to update their softwares to update KYC through virtual card no.generated from UIDAI site till now-Mobikwik is adamant on verification through 12 digit Aadhar card no.only -Amazon has considered other ID proofs like driving licence, voter ID, etc for KYC updation and I don’t think mobikwik is in any way superior to Amazon -Amazon being a world wide company is not insisting on Aadhar only and transactions can be done smoothly by customers -please check mobikwik from following such unfair practices
May 23, 2018
Updated by Kannuu
Mobikwik still insisting on Aadhar for KYC -not accepting other government ID proofs -very adamant and fraud company and thinks it is superior than government legislations and rulings.
It has eaten up lots of our cashbacks already and in anticipation of the virtual Aadhar ID submission has preponed the expiry dates of supercash from 15-6 and 15-7 to 1-6-18 do that it is able to eat up the rest of our cashbacks-instead of simply informing them why can’t you reply to us atleast in brief.
Informing them serves no purpose -you should take action against such fraudsters -Paytm has updated our KYC by accepting DL, Voter ID, etc but mobikwik won’t budge -it is clear that it's objective is to eat up customers earned money -it thinks it will prosper by eating customers money but doesn’t realise that customers are the basis of its profits -even the supercash can be used only for restrictive purposes like food, etc not fir paying bills except upto a maximum of Rs.100 in a month.I would request you to kindly take action against them and file a suit against them instead of allowing a free hand in doing whatever it likes.
A sample of screenshots will prove how much earned money of customers they are devouring for their own benefits

Jun 01, 2018
Updated by Kannuu
Tried so many times to call the mobile nos. given for mobikwik and also the no. given for nodal desk many times but they can never be connected-it is the worst company following all unfair practices -they state in their terms and conditions that a aadhaar based full KYC updated customer can do 3 transactions per day to use supercash but today my accountant could manage only 2 from his account.
They are showing 15% usage at Baskin Robins and 10% at Bhoopeeco pharmacy but allowing only Rs.50 whereas 15% works out to be Rs.333 and 10% works out to Rs.222

Jun 01, 2018
Updated by Kannuu
By postponing the virtual aadhaar Id for authentication by 1 month to July1 the UIDAI has encouraged this fraud company to further eat up our cashbacks(which they have done to quite an extent as would be clear if you could read the customers reviews)for another one month-the company is not at all about the customers and is forfeiting their cashback money (with stupid expiry dates which they have preponed to 1-6-18 for supercash expiring during next 2 months).
I would sincerely request the government to stop this company from following sucgh mal practrices and to force them to refund all the money which they have retained by way of supercash expiry and scratch cards which can't be redeemed due to their vague definition of Full KYC through only Aadhaar and not other other ID proofs(all other big companies are not insisting on Aadhar but Mobikwik would not budge
Jul 14, 2018
Updated by Kannuu
Still although mandatory mobijwik is a company which has not yet allowed KYC through virtual aadhaar id although it has been made mandatory since 1-7-18.
They have not updated their apps and UIDAI has not taken any action against them
Jul 14, 2018
Updated by Kannuu
They are eating away our cash back moneys every month on the pretext of not full kyc verified and not accepting virtual aadhaar verification -olease see the attachments as to how much they are swallowing by showing our super cash as expired by preponing the expiry dates and acting against public interest in a democracy like ours

Jul 14, 2018
Updated by Kannuu
Further cashback cannot be treated as something else and should be same as cash -no other kind of treatment is justified-never heard that even cashbacks earned can expire
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I have done the wrong recharge to setup box of d2h payment details is VID[protected], Apr/8/18, amount is 2393

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