Mobikwik — mobile recharge failed but money deducted from my account and no refunds till.
I tried to do a mobile recharge(Airtel no [protected], plan 448) using mobikwik application onl 1.3.18 and recharge got failed but money deducted from my account. Then I filled a complaint in mobikwik customer service but they demanded my bank statement but after that I am unable to reply them as I am not getting any reply option in my mobikwik application. I updated my app but problem remains same, I am not getting any options to reply or attachments. I don't know what should I do. Customer helpline numbers are also not working, they are not helping via Facebook page too. I want my money back but I have no idea how can I do that.
So please help me to get my money back.
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[Mar 07, 2018] Mobikwik customer support has been notified about the posted complaint.