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Mobikwik — mobile recharge failed but money deducted from my account and no refunds till.

I tried to do a mobile recharge(Airtel no [protected], plan 448) using mobikwik application onl 1.3.18 and recharge got failed but money deducted from my account. Then I filled a complaint in mobikwik customer service but they demanded my bank statement but after that I am unable to reply them as I am not getting any reply option in my mobikwik application. I updated my app but problem remains same, I am not getting any options to reply or attachments. I don't know what should I do. Customer helpline numbers are also not working, they are not helping via Facebook page too. I want my money back but I have no idea how can I do that.
So please help me to get my money back.
Mobikwik id
[protected]@nocash.mobikwik.com
Ticket #7940841
mobile recharge failed but money deducted from my account and no refunds till.
mobile recharge failed but money deducted from my account and no refunds till.
mobile recharge failed but money deducted from my account and no refunds till.
mobile recharge failed but money deducted from my account and no refunds till.
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Complaint Status


[Mar 07, 2018] Mobikwik customer support has been notified about the posted complaint.
Iphone 6's response Mar 03, 2018 Don’t Wallet mobiwik money transfer to bank aacount
Complaint comments  1 CommentShareTweet

Comments

I am using this app since 1 year ago for recharge.Good and nice app.I want to transfer money to bank for first time.I added money to mobiwik wallet Successfully.but i cant transfer money to bank aacount from mobiwik wallet.Money transfer failed on screen.why? Please help me urgent

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