Mobikwik — money debited from my account but not credited to beneficiary's account.

Address:

#601, 6th floor, sector 58, gurugram, haryana., Gurgaon, Haryana, 122101

My name is veerendra kumar k, i had a transaction through mobikwik wallet on 4.11.2019 rs. 3578.80 to kissht finance, my amount was debited from account but not credited in merchants account. I have been writing so many mails to mobikwik no response from them. I written to kissht finance company they sent me mail they doesn't received money from me on above date. They sent me official confirmation mail and their accounts screenshot, iam approached both mobikwik but there is no response from them. Kindly look into issue and solve my problem.

Upi transaction id:[protected]
Vpa: [protected]@ikwik
Transaction date: 4.11.19
Wallet name: mobikwik