Mobikwik — money debited from wallet but payment on myntra not done

Address:2/106, Jatindasnagar, Belgharia, Kolkata, West Bengal, 700056

I bought some clothes from myntra.com on 9th august, 2019 and did the payment from mobikwik wallet. After deducting the money from wallet the mobikwik payment page did not redirect to myntra and hold into that page for a long time. At last the payment was cancelled and order did not receive from myntra. Then i raised a ticket in mobikwik but they shows previous issue didn't resolve.

Previously i made a payment to sastasundar.com and that time also same happened. After some weeks i got the refund.

But mobikwik is doing a very bad job with their customers. Please refund my money this time as soon as possible.
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20 june 2019 i paid 9802 rs bill payment from bajaj wallet that support mobikwik.that payment done succesfully but my service provider dont update this bill payment. That bill payment show unpaid and now fine also added at that bill. I pay that bill at time but fine also added at that bill now what can i do for this.

Mera credit score acha hone ke baad bhi ye offer kyun nhi mil raha..mera register mobile number [protected].. please help

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