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Mobikwik — Money debited from wallet but transaction unsuccessful, n transaction is not even shown in the history and wallet balance zeo

Money debited rs 556 from wallet but transaction unsuccessful, n transaction is not even shown in the history and wallet balance zero
Not able to call customer service
Raised ticket no 26231459 in app
Thru mutual funds @mobikwik ticket no 89581, 89640, 89763 on Aug 5 22
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