Mobikwik — Money deducted but not reached the merchant

I had made an online electricity bill payment for Noida Power Company Limited on 4th Oct 2021 using my debit card.
While the amount was deducted from my bank account but the same has not been credited into the merchants account i.e. NPCL .

Attached here is the txt message received from my bank.

Please arrange to investigate and sort out.

Regards
Gyan Singh Tomar
Consumer no. for NPCL [protected]
+1 photos
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Mobikwik customer support has been notified about the posted complaint.
Oct 18, 2021
Updated by gyanstomar
Hi, no progress in my case. Any update.
Oct 27, 2021
Updated by gyanstomar
Hello.. there is no resolution provided to my issue. How long it is going to take?

Anybody looking into it??????????????????????????????
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