ADVERTISEMENT

Mobikwik — money deducted but not refunded for unsuccessful payment

I added rs 910 from my bank account to mobikwik wallet to make a payment of rs 910 towards mseb. While going ahead with the payment initially i got a message that the payment was successful but then immediately i got a message that the payment was declined. The money was deducted but hasnt been refunded to either my wallet balance or my bank account.
I have raised a complaint in your help section but to no use. There is no contact no and no email id to even connect. Pathetic customer service.
Pls look into the matter and resolve it.

Ticket#7956215
Was this information helpful?
No (0)
Yes (0)
Mar 09, 2018

Complaint Status

Mobikwik customer support has been notified about the posted complaint.
Complaint comments  Add a CommentShareTweet
Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    code
    Mobikwik
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    13%
    Complaints
    5629
    Pending
    0
    Resolved
    703
    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
    View Full Information
    ADVERTISEMENT