Mobikwik — money deducted but not refunded for unsuccessful payment

 
1 Review
 mynam36 on Mar 9, 2018
I added rs 910 from my bank account to mobikwik wallet to make a payment of rs 910 towards mseb. While going ahead with the payment initially i got a message that the payment was successful but then immediately i got a message that the payment was declined. The money was deducted but hasnt been refunded to either my wallet balance or my bank account.
I have raised a complaint in your help section but to no use. There is no contact no and no email id to even connect. Pathetic customer service.
Pls look into the matter and resolve it.

Ticket#7956215

Complaint Status


[Mar 09, 2018] Mobikwik customer support has been notified about the posted complaint.
Complaint comments  Add a CommentShare0Tweet0Share0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    7%
    Complaints
    3116
    Pending
    0
    Resolved
    203
    phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    location
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
    Mobikwik - money deducted but not refunded for unsuccessful payment