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Mobikwik — money deducted but not refunded for unsuccessful payment

I added rs 910 from my bank account to mobikwik wallet to make a payment of rs 910 towards mseb. While going ahead with the payment initially i got a message that the payment was successful but then immediately i got a message that the payment was declined. The money was deducted but hasnt been refunded to either my wallet balance or my bank account.
I have raised a complaint in your help section but to no use. There is no contact no and no email id to even connect. Pathetic customer service.
Pls look into the matter and resolve it.

Ticket#7956215

Complaint Status


[Mar 09, 2018] Mobikwik customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    14%
    Complaints
    4373
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    Resolved
    598
    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002