Mobikwik — Money deducted from my account but not added to my wallet

Address:Gurgaon, Haryana, 110024

I have added 10000rs 2 times and it has not been added to my wallet.. 20000 rs has been dedectes from my bank but not added to my account... Please help me... My mobile no is [protected]... Name is david ryan hugh

Thank you in advance.

Everyone recommended me to use mobikwik and the first time i am using it and have faced such a big issue... No one responds to my ticket...
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Sir, trans ID EN[protected], mob no [protected] date 15/4 /2017, recharge not successful & not money refund.pl give answer [protected] or [protected]@gmail.com

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