Mobikwik — money deducted from the account but recharge failed and haven't refunded yet

Address:

BANGAON GAIGHATA, 700120

I paid my recharge worth rs 45 on 7/9/2019 and order ID - MBK[protected]
but due to some technical problems my recharge got failed.My money had been deducted from my account which i havent got back yet.
They are not even recieving my call.pleasee to solve my problem and one thing more mobikwik is probably the worst app i have ever used . I tried reaching the customer care, but all the contact numbers as well as mails are invalid.

This is very poor service from mobikwik.
I would like to request you to please look into the matter as soon as possible.