Mobikwik — Money got debited from my mobikwik wallet through amex card but merchant transactions is failed

Address:

Address :- 5th Floor, Huda City Centre Metro Station, Sector 29, Gurugram, Haryana 122001, India

Hello sir/madam,
I had done a merchant transaction on 20th Aug 2021 through mobikwik amex card but amount got debited from my mobikwik wallet but merchant transaction is failed.. As after I contacted to mobikwik they said that the transaction is successfully completed from our end..So no refund is initiated for you.. And merchant said the particular transaction is failed and should be refunded to original sources..No refund is received after 15days... please help me

My Registered mob no:- [protected](Mobikwik)
Registered email id:- [protected]@gmail.com
Contact mob no:- [protected]
Transaction date:- 20th Aug 2021, 3:08pm
Transaction amount-5000
Mobikwik Transaction id:[protected]
Merchant Name:- Razorpay Retail PG(Park+)