Mobikwik — monies sent for recharge is retained in the wallet only. mobile not recharged. it occurred many times.

Address:2318/4A, Aruna Nethrs Illam, vatti pillaiyar koil st., kumbakonam, Tamilnadu, 612105, Thanjavur, Tamil Nadu

Amounts i have sent for recharge have been retained in the mobikwik wallet. This retaining my money in the wallet is happened more than 30 times. We can understand those amounts sent for are for recharge from the size of the amounts. These amounts are not willingly deposited by me in the wallet.

Last time, about 10 days back when i sent rs. 98 for recharge, i came to see that the amount has not been sent for recharge to the airtel company. But, on the other hand, my account has been debited. When asking the mobikwik, there was an irrelevant answer misleading by redirecting me to some operator by giving operator id also to ask what happened to my money. Believing this, i put a call. But, there is a recorded answer such like that that we cannot use it.

What is peculiar is accidentally, i came to see in one of the pages of my gmail as my amount rs.98 has been transferred to the wallet. Like this, there are so many incidents happened to me. More than 30 times, the amounts had been transferred to the wallet, but, they had not at all again transferred to airtel or bsnl for recharge. The amounts in the wallet are not sent by me willingly. To test this, i sent rs.35 only for recharge. Of course, my mobile had been recharged, but i found the amount had been sent to airtel only through the wallet.

Now, i decided to withdraw the amounts in the wallet. It is enough if the amounts have been sent to the source.
If i apply for reversal or refund, there is a reply comes like as"allow us to resolve your queries..."
As per the conditions, the refund may take up to 14 days, if i apply for it, i am not able to withdraw my own money.
I won't like it to invest money in any system like mobikwik. Then why can't the money be returned to my bank...

A venugopalan
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Mobikwik customer support has been notified about the posted complaint.
Nov 22, 2019
Updated by A.Venugopalan
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Utility ServicesMobikwik monies sent for recharge is retained in the wallet only. mobile not recharged. it occurred many times.
Mobikwik — monies sent for recharge is retained in the wallet only. mobile not recharged. it occurred many times.

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2318/4A, Aruna Nethrs Illam, vatti pillaiyar koil st., kumbakonam, Tamilnadu, 612105, Kumbakonam, Tamil Nadu, India
A.Venugopalan on Nov 15, 2019
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Amounts i have sent for recharge have been retained in the mobikwik wallet. This retaining my money in the wallet is happened more than 30 times. We can understand those amounts sent for are for recharge from the size of the amounts. These amounts are not willingly deposited by me in the wallet.

Last time, about 10 days back when i sent rs. 98 for recharge, i came to see that the amount has not been sent for recharge to the airtel company. But, on the other hand, my account has been debited. When asking the mobikwik, there was an irrelevant answer misleading by redirecting me to some operator by giving operator id also to ask what happened to my money. Believing this, i put a call. But, there is a recorded answer such like that that we cannot use it.

What is peculiar is accidentally, i came to see in one of the pages of my gmail as my amount rs.98 has been transferred to the wallet. Like this, there are so many incidents happened to me. More than 30 times, the amounts had been transferred to the wallet, but, they had not at all again transferred to airtel or bsnl for recharge. The amounts in the wallet are not sent by me willingly. To test this, i sent rs.35 only for recharge. Of course, my mobile had been recharged, but i found the amount had been sent to airtel only through the wallet.

Now, i decided to withdraw the amounts in the wallet. It is enough if the amounts have been sent to the source.
If i apply for reversal or refund, there is a reply comes like as"allow us to resolve your queries..."
As per the conditions, the refund may take up to 14 days, if i apply for it, i am not able to withdraw my own money.
I won't like it to invest money in any system like mobikwik. Then why can't the money be returned to my bank...

A venugopalan
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