Mobikwik — Recharge not done but money deducted from bank

Divya varma

from Hyderabad, Telangana

Address:

600116

Hello team,

Here is my complaint on mobikwik site.
I made recharge to my aircel number on june 10th, money was deducted from my account and recharge was not successful.

And created ticked for the issue (Ticket id # 6640438) and it was still "in progress" status

Created one more ticket for the same issue, but didnt get any response.
Even sent email to mobikwik and didnt get any response as of now.

Am expecting my amount to get refund asap.

Ticket id # 6640438
Kindly do the needful asap.

Thanks in advance.

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Mobikwik customer support has been notified about the posted complaint.

Jun 22, 2017

Updated by Divya varma Aircel No.: [protected]
Date of offer message received: June 10th
Recharge Denomination (done on the number):
Recharge Date: June 10th
Mode of recharge: Online
Transaction ID: Ref No: JF[protected] in NetBanking

Jun 23, 2017

Updated by Divya varma Hi Team,

Please find the reply from BillDesk.

Thank you for writing to Payment Gateway Support.

This is with reference to your e-mail dated June 23, 2017 regarding the payment status towards aforesaid merchant.

We have checked the transaction details and find that the payment has been successfully settled to the merchant via transaction reference number JHMP[protected] for Rs. 142.00.

Assuring you of our best services always,

Warm Regards,
Daniel Gangurde
Payment Gateway Support
BillDesk

Jun 27, 2017

Updated by Divya varma Hello,

Anyone help on this.

Thanks,
Divya

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Comments

Shiva Phulwlkar

from Malegaon, Maharashtra

Balance breakup plz active

Aircel Customer Care

from Mumbai, Maharashtra

Dear Divya varma,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date of offer message received:
Recharge Denomination (done on the number):
Recharge Date:
Mode of recharge:
Transaction ID:

Thanks & Regards
Aircel Social Media Team

Divya varma's [Complaint's author] reply, Jun 22, 2017

Hello
I have updated with all the above information.

Do the needful as soon as possible.
Thanks,
Divya

Aircel Customer Care

from Mumbai, Maharashtra

Dear Divya varma,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care

from Mumbai, Maharashtra

Dear Divya varma,

We hope that our team got in touch with you and shared all the requisite information.

Thanks & Regards
Aircel Social Media Team

Divya varma's [Complaint's author] reply, Jun 23, 2017

Hi Team,

Please find the reply from BillDesk.

Thank you for writing to Payment Gateway Support.

This is with reference to your e-mail dated June 23, 2017 regarding the payment status towards aforesaid merchant.

We have checked the transaction details and find that the payment has been successfully settled to the merchant via transaction reference number JHMP5421091636 for Rs. 142.00.

Assuring you of our best services always,

Warm Regards,
Daniel Gangurde
Payment Gateway Support
BillDesk