Mobikwik — my money stuck in transfer gate. from wallet deducted but not received in bank account

Address:

Electronic City Bangalore, Bangalore, Karnataka, 560100

I have made transaction of 4500 to my bank account from my credit card 4683 rupees deducted but still not credited to bank account and more over i have done previously also but never faced such issues. It's been 3 days by today.in help section only says me to select the issue but no response. Shall i raise a complaint against mobiquik? Or will you people provide me money?
Option is yours.
I am ready for both.