[Resolved]  Mobikwik — my transaction on mobikwik failed but amount not return

Sir, I have done 1300/- rs transaction on 23 May 19 to transfer money to phonepe wallet using visa exclusive card provided by mobikwik wallet but transaction at phonepe end decline due to technical error. After that I many times try to reach customer care they suggest me to wait we will back to you within 12 days but till date my issue is not resolve and they never call me back.
Kindly intervene in my issue to reconcile as soon as possible.