Mobikwik — no proper response from customer care even after 10 days of raising a ticket #8228289

I have given my aadhar number for my mobikwik wallet kyc verification. As my aadhar number was not linked to my mobile number i couldn’t verify it with otp. At the beginning they said there is no much difference between complete kyc & minimum kyc (Without otp verification) except send money feature. Later they have changed the rules as they wish that a minimum kyc wallet cannot use more than 100 supercash per month. Whereas full kyc user can use 1000 supercash. So i wanted to upgrade my wallet to complete kyc, so i have initiated a request for mobikwik agent for biometric verification but since 2 months there is no mobikwik agent contacted my for verification. Even the paytm verification is done within a day but mobikwik didn’t send any agent even after 2 months. So i request to delete the current kyc details so that i will update my brother’s kyc details so that i can verify it with otp. I have raised a ticket in help section of the app, to delete the current kyc. They said that they will respond to that query within 24hrs but even after 10 days of raising the complaint request they didn’t give any proper response. Please resolve my issue asap.
Ticket #8228289