Mobikwik — Not responding

Address:Samastipur, Bihar, 848101

I have generated ticket issue for my failed transaction of 3rd March 20017 and after that many times from 3rd March 2017 to 21 March 20017 but no response from the Mobikwik end except 3rd March 2017 issue in that day the write Your Mony is safe with us and status will take upto 7 days . But now is more than 7day no response from Mobikwik end even after many time asked by me in generated ticket I'd. My ticket IDs is #6020513 and #6048227 still in progress from 3rd March to till date
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I have booked one ticket from Pune to Majalgaon, which has been charged me Rs. 1060 from mobiwik wallet, but I when I confirmed with the travel of which i have booked seat, they told the price only Rs.560/- by which it comes to know that mobiwik Company has started cheating the people i want the claim for it. ScreenShot attached.

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