Mobikwik — payment failed but amount deducted from wallet

 
3 Reviews
Shantigram, Adani Township, Gondia, Maharashtra, India
 pramodchavan29 on Nov 13, 2019
I have book air ticket on ixigo site by using payment gateway of mobikwik wallet, txn shown successfully under txn id ixi a376pqam756c67jkkn-2 on dated 13.11.2019 & sane amount deducted rs.10750 from wallet but doesn't generate ticket. While discussion with ixigo customer executive, they didnt get any amount from above txn id.

I have continue called on mobikwik customer care phone nos but no one responded & 02 nos has not working.

Kindly confirm my payment & reverse to my wallet.

Complaint Status


[Nov 13, 2019] Mobikwik customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Plz sir mere wallet ka security pin reset Kare [protected] sir ye walet Lok Bata raha kirpya unlock security sahi Karne kirpa. Kare

[email protected]'s reply, Nov 12, 2019
Sir security pin sahi kare
I made a payment on 9th Nov for Electricity through Mobikwik app but it was not successful and deduct from my account. Money didn't refund in my account till now when will it reflect in my account.

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    Mobikwik - payment failed but amount deducted from wallet