Mobikwik — Payment Made but Bill not paid

Address:

New Delhi, Delhi

I tried to pay my ndpl(tpddl) bill amounting to Rs. 3540 through mobikwik. after the payment gateway, they showed that the payment was unsuccessful but the amount was debited from my account and the amount has not being refunded back to my account or to the wallett. Transaction Id - [protected] Contact No. - [protected] Email Id - [protected]@gmail.com CA no. of the electricity meter for which the bill was to be paid - [protected] please help me and let me know about it