[Resolved] Mobikwik — Recharge amount deducted but recharge not yes done

[Resolved] Mobikwik — Recharge amount deducted but recharge not yes done

A anjankumar bhuyan from Bengaluru, Karnataka

I hv recharge one of my bsnl mobile for rs.138/- on 6/5/20 and amount has been deducted from my account but recharge not yet done till 15/5/20 causing great inconvenience to me. The issues was intimated to mobikwik but according to them the recharge was successful at their end and ask me to obtain written evidence from bsnl mentioning that my recharge is not yet done. I have contacted bsnl customer service thrice and bsnl have informed me that they have not received any recharge request/amount from mobikwik fr recharge of the concerned mobile on 6/5/20 onwards and expressed their enabliity to provide any written documents in this regard. The same was intimated to mobikwik with a request to refund my amount but they have sent the same msg that my recharge was successful at their end (Copy enclosed). If my recharge was successful then why i hv not received the same till date. Kly look into the matter at yr end enable me to get my amount back. +1 photos Was this information helpful? No (0) Yes (0)
May 17, 2020 Complaint marked as Resolved MY ISSUE NOT YET RESOLVED BUT UNFORTUNATELY MY ISSUE HAS MARKED AS RESOLVED.KLY MAKE THE CORRECTION ACCORDINGLY Mobikwik customer support has been notified about the posted complaint. May 16, 2020 Updated by anjankumar bhuyan Today is 16/5/20 and my recharge was done on 6/5/20 but still I am not getting any quick and fruitful response from Mobikwik. Condition is very pathetic and un acceptabl. May 17, 2020 Updated by anjankumar bhuyan ON 16/5/20 I HAVE RECEIVED THE SAME MSG FROM MOBIKWIK MENTIONING THAT RECHARGE WAS SUCCESSFUL AT THEIR END AND ASK ME TO OBTAIN WRITTEN DOCUMENTS FROM BSNL AUTHORITY IN FAVOUR OF MY CLAIM THAT MY MOBILE RECHARGE IS NOT YET MATERIALISED. I REQUEST MOBIKWIK AUTHORITY TO DIAL BSNL CUS SER 1503 FROM ANY BSNL MOBILE AND ASCERTAIN ABOUT AUTHENTICATION OF MY CLAIM. I REQUEST U TO RESOLVE MY ISSUE AT THE EARLIEST FAILING WHICH I WILL POST MY ISSUE TO ALL SOCIAL MEDIA WITH DOCUMENTS ABOUT NEGLIGENCE OF MOBIKWIK AUTHORITY TO RESOLVE THE GENUINE PROBLEM OF INOCENT CUSTOMER WHICH MAY SEND A NEGATIVE SIGNAL AMONG THE PEOPLE TOWARDS MOBIKWIK MANAGEMENT AUTHORITY. I REQUEST MOBIKWIK AUTHORITY TO CHECK MY RECORDS WHERE I HAVE RECHARGE MORE THEN 10, 000 RUPEES THROUGH MOBIKWIK DURING LAST ONE YEAR. SUBMITTED FOR KIND PERUSAL AND NEEDFUL ACTION. FROM: ANJAN KUMAR. May 23, 2020 Updated by anjankumar bhuyan IN RESPONSE TO MY COMPLAINT MOBIKWIK HAS INFORMED ME ON 18/5/20 THAT MY ISSUE HAS BEEN REFERRED TO A SPECIAL TEAM OF MOBIKWIK WHICH MAY TAKE TWO DAYS TO ESCALATE THE ISSUE. ACCORDINGLY ON 21/5/2020 MOBIKWIK HAS INFORMED ME THAT ON CHECKING IT IS FOUND THAT MY RECHARGE WAS FAILED AND MY AMOUNT CREDITED TO MY WALLET. INITIALLY MOBIKWIK WAS NOT READY TO LISTEN MY CLAIM THAT RECHARGE WAS NOT DONE TO THE CONCERNED MOB. IT TOOKS 16 DAYS TO RESOLVED MY ISSUE. IN THIS 16 DAYS MY CONDITION WAS PATHETIC BECAUSE OUT GOING CALL WAS STOP FOR WANT OF THE RECHARGE. IN VIEW OF THE CARELESSNESS AND NEGLIGENCE ON THE PART OF MOBIKWIK I AWARDED ONE STAR TO MOBIKWIK WITH A REQUEST NOT TO REPEAT THIS KIND OF ILL PRACTICE WITH INOCENT CUSTOMER IN FUTURE. IT IS TO BE MENTIONED THAT I HAVE ALREADY DISCONTINUED FOR USE OF MOBIKWIK FOR ANY KIND OF RECHARGE ETC IN FUTURE. FROM MY END GOOD BUY MOBIKWIK FOR EVER BUT YOU REMEMBER ME ALWAYS FOR MY DRASTIC STEP ENABLE ME TO GET BACK MY REFUND.
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