Mobikwik — recharge unsuccessful but amount deducted

vaishnav tk

from Tellicherry, Kerala

Address:

Kannur, Kerala, 670001

I tried to recharge my phone via mobiwik at the amount of 484 using fedral banks debit card [xx1652] on 02nd feb 2019, but transaction got failed and amount deducted. They said refund will be done in 30minutes but till date (4th feb 2019) i dont get my refund money
[orderid:580e32f21a538]

Transaction date:02-feb-2019

Please look into my probelm and please do my refund immediatly

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Mobikwik customer support has been notified about the posted complaint.