Mobikwik — Refunds given by merchant is kept with Mobikwik and refunding back

Address:

10-463/1, PVN COLONY, Mirjalaguda

I'm having 2 concerns with you which I'm struggling to resolve this issue from last 10days i tried connecting to call centre, through help section even through social media team, none of them showed minimum courtesy and simply try to show the policy every time they are least bothered to understand my concern as a last resort I'm explaining this to you expecting some resolution.
Concern 1:

On 23rd of Aug i received a refund of 820/- which is reflecting in the statement but not getting tallied with the paylater balance it means payment is received but not credited to my wallet which is again a system error

I have all the proofs for this issues including the statement to proceed legally where I believe I will get the justice.

Concern 2;

Another 1928.78, refund given by Ajio on 24th not yet credited to my account

I'm tired complaining, no one is listening to me, This is some kind of fraud done by mobikwik