Mobikwik — transferred amount not received

Address:

Gaya, Bihar, 823003

I have not received my transferred amount of 500 in my bank account yet.. Reg mob no.[protected].. Transaction date-20/09/2018... I have many times try to contact but no any response almost 22 days i don't received my transferred amount so plz solve my problem quickly.
I have also send email but not any response and don't get a call. And no any send a response.