Mobikwik — wallet my deducted through fraud

Address:

Jhajjar, Haryana, 124507

In the morning, i got message from mobikwik that your wallet money ₹227.50 debit against bank transfer recovery. But mobikwik did not transfer any single money to my bank account. Even when i want to transfer these wallet money to my bank account, then for 1 min the wallet money show that successful transaction and in another minute it wallet shows same money which i transfer to my bank account. I did 2 times but the situation gone same again and again. Even i complaint about it to the customer support with ticket no. #7176731 but their response did not came yet.