Mobikwik — Zip balance not used but bill raised for the same

Address:	Erode
Website:	Mobikwik

I used mobikwik zip balance of Rs.5945 including my wallet balance of RS.3020 for my kissht loan dated 05.08.2022 where the transaction was failed and not updated on kissht loan.
Later when I raised complaint on mobikwik app for the same I received the wallet balance back but not my zip balance.
If the transaction is failed one then I should receive both the amount (wallet+zip balance) back.But I rec'd only wallet balance.

Customer care number is useless number and u r cheating upon ppl

Mobikwik have raised bill and penalty also for the same where I have not spend..

For the day 1 i m in follow up with the team through their app, facebook and also thru customer care number but in vain.

If this reflects on my credit score, I would go to any extent as I m having all the proof.