Mobikwik — Zip balance pending

I have cleared my zip balance and send the required payments screenshots to the concerned team but after sending the payment screenshots they are not giving any response and not updated in my zip balance. Now it is showing too much amount to pay and my cibil is loosing score. The customer care is not responding. When I tried to open My mobiquik account it is disable and everytime I am getting messeges from mobiquik, asking to pay money.please help me resolve this issue since I lost soo much cibil score.