Airtel Prepaid To Postpaid Conversion — new sim not active current sim deactivated

Rahini Ramanathan

from Gurgaon, Haryana

Address:

Karnataka

I had applied for prepaid to postpaid conversion a monthago . payment and documents were submitted. I was given a new sim and was told that my current prepaid sim will get diconnected within a week. once that happens i can use the new sim provided. now, when this happened, i put in the.new aim only to find out that it doesnt work. Called customer care. they didnt give a damn. went to the nearest store. they manager asked me to submit documents again. i dont think i should be victamised for no fault of mine.

Have no sim for the past 3weeks. this is frustrating. why must i pay for their faults.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Rahini,

This is to inform you that your concern listed on 11 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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