[Resolved]  Lava Mobile Phone — No support from Dealer

Address:Murshidabad, West Bengal

I'm a retailer of Mobile phone.
Model :- Lava KKT 40+
IMEI no attached as bill file.

The problem is that, the phone has not any WEB or GPRS option in menu or sub menu (It may be any software up gradation problem).

as per Lava official website specification (till today's date) LAVA KKT 40+ has WEB and GPRS option, but the Service center manager/ owner/ dealer given a wrong information that the new KKT 40+ models does not contain as such, when i ask for higher authority help, he behave me very shameful and not provided as same.

I won't expect that type of cheap and poor, quality less service.
Sujit Kumar Sarkar
[protected]
+2 photos
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Complaint marked as Resolved 
Verified Support
Feb 26, 2015
Lava Mobiles Customer Care's response
Dear Sujit,

We sincerely apologize for the inconvenience caused to you. We have escalated your details to the concerned team. For any further clarifications, please write to us at [protected]@lavainternational.in

Regards,
Lava Care
Complaint comments 

Comments

There is no WAP/Buddy options in KKT 40+ model.

I have checked more then one time,
But only this phone does not contain as such.

There is no support from Lava, 4 days passed but it's so shameful, that there is no response from Lava International (!) company.
I've returned the following handset to dealer.
matter closed with unsolved and very unsatisfied experience with Lava.

I (Rajesh Kumar) purchase a Lava mobile model No. XOLO500S. But in between 4 month, I have many small & big problem with this mobile. I send 2 time in your authorised service centre LAVA CUSTOMER SERVICE CARE, 260, Omkar road, Chukkuwala, Near clock tower, GPO Dehradun (Uttrakhand). But that time Bluetooth, wifi & charging not working some few days. So I gote on your authorised service centre LAVA CUSTOMER SERVICE CARE, 260, Omkar road, Chukkuwala, Near clock tower, GPO Dehradun (Uttrakhand) and received my mobile XOLO500S on dated[protected]. But after completion of half month no any response about repair of my hand set.
I won't expect that type (very bad) quality and also very bad survice provided by your authorised service centre LAVA CUSTOMER SERVICE CARE, 260, Omkar road, Chukkuwala, Near clock tower, GPO Dehradun (Uttrakhand). Finley i request to you please return my hand set after remove his all problem and satisfactory yourself (authorised person).
I (Rajesh Kumar) purchase a Lava mobile model No. XOLO500S. But in between 4 month, I have many small & big problem with this mobile. I send 2 time in your authorised service centre LAVA CUSTOMER SERVICE CARE, 260, Omkar road, Chukkuwala, Near clock tower, GPO Dehradun (Uttrakhand). But that time Bluetooth, wifi & charging not working some few days. So I gote on your authorised service centre LAVA CUSTOMER SERVICE CARE, 260, Omkar road, Chukkuwala, Near clock tower, GPO Dehradun (Uttrakhand) and received my mobile XOLO500S on dated[protected]. But after completion of half month no any response about repair of my hand set.
I won't expect that type (very bad) quality and also very bad survice provided by your authorised service centre LAVA CUSTOMER SERVICE CARE, 260, Omkar road, Chukkuwala, Near clock tower, GPO Dehradun (Uttrakhand). Finley i request to you please return my hand set after remove his all problem and satisfactory yourself (authorised person).
Wao what a service ...great LAVA team...bt sorry sir i have also forwed this as the same time before 2 years ago...at the Complain time Feb 23rd 2013 and you responsible ppl replied after 2 years on feb 26th Feb 2015?
it's so funny.

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