[Resolved]  Oxigen Services India Pvt. Ltd — Online Transaction successful but amount not recharged

Address:

North 24 Parganas, West Bengal

Dear Official,

On 08.07.13 around 00:00:41AM special recharged my T24 Mobile No:[protected] with an amount of Rs.500 through HDFC VISA Credit card.The details received after transaction as under:-

Transaction ID : 3542935
Package : ETOP*T24*KOL
Service No: [protected]
Amount : 500
Response : 0|Transaction Successful OxiTransID -[protected] |

But till now the amount has not credited to my mobile account.

Self had contacted with T24 Customer care by dialling 52121.But every time theyare telling that they will resolve the matter soon.After several request they are not providing any complaint reference number and think they are not maintaining any transparency in this regard.Yesterday they confirmed that on 09.07.13 immediately after 00:00 AM on 10.07.13 the issue will get resolved.But practically the same not happened.Today morning again asked to T24 Customer Care,they then intimated this will take another 7 Days to resolve.

Please understand how a customer harassment is going on.

Self had communicated through mail also with Oxigen Services India Pvt Ltd on 08.07.13 under recharge related Quaries ID:89595 and provided a complaint reference No #[protected].But they have not given any confirmation regarding the time span to resolve the issue.
Ultimately as a customer I am suffering a lot.

Under this circumstances I had nothing but to intimate to respected authority.

Your kind intervention will highly be appreciated to resolve the issue with w.e.f.

Thanking You,

Yours truly,

Suman Dutta
([protected]/[protected])