[Resolved] Tata DoCoMo / T24 — Sim not activated after 13 days of purchase | |||
Dear Sir/Mam, As I m writing this mail to u, I dont know that whether you r going to read this or not but still I am writing. On[protected] I have purchased a prepaid T24 mobile sim having no. +91-[protected] from BIG BAZAAR Udupi , I have submitted all my Id proof and photos right during the purchase of the sim. During purchase of sim it was told to me that your sim is going to be activated within 24 hrs but till the time I am writing you this mail my sim is not activated and since last 13 days i am facing a new thing: On[protected] I have recieved a phone call from big bazaar udupi that your sim will be activated within 48 hours of your purchase due to some technical reasons. On[protected] when my sim is not activated then i again gone to big bazaar for finding out the reason for not activation, then on T24 mobile counter representative told me sir there is change in procedure for activation so your documents submitted today and your sim will get activated within 72 hrs, i.e on[protected]. On[protected] when my sim is not activated then I again gone to Big bazaar udupi for finding out the reason then your representative at Mr. Prashanth at T24 mobile counter has arrange a telephonic conversation of mine with another senior Big bazaar person sitting in bangalore office Mr. Raghvendra then he told me that your application has been accepted and your phone will be activated by tonight i.e.[protected] night. On[protected] when my sim is not activated then I again gone to Big bazaar udupi for finding out the reason then your representative has aarange a meeting of mine and BB udupi store manager Mr. Mahesh, then he assure me sir give me 24 hrs your problem will be solved. On[protected] when my sim is not activated then I call Mr. Mahesh then he told me some procedure for activating the sim but after following all the procedure my sim is not activated, then I call him again then he feel very helpless by saying that sir sim activation is not in our hand it has to be activated by Tata Docomo because our service provider is TATA Docomo and your all documents are lying with them only. Now with all the above mentioned incident I would like to request T24 mobile, Big Bazaar and Tata Docomo to please look into the matter on urgent basis and activate my sim immediately and resolve my problem, irrespective of whose responsibility it is. Regards HIMANSHU VARSHNEY Senior Engineer - Civil Engineers India Ltd Mob: +91-[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
12 Comments | |||
Comments
Dear Himanshu,
Greetings from Future Group. This is to inform you that the New Mobiles Connection Norms May Delay The SIM Service Provisioning. Since according to Telecom Regulatory Authority of India (TRAI), w.e.f 9th Nov-2012 the SIM card will be activated instantly but the service for the same will be provisioned post positive tele verification..
Regards,
Priya
Future Group Care
Greetings from Future Group. This is to inform you that the New Mobiles Connection Norms May Delay The SIM Service Provisioning. Since according to Telecom Regulatory Authority of India (TRAI), w.e.f 9th Nov-2012 the SIM card will be activated instantly but the service for the same will be provisioned post positive tele verification..
Regards,
Priya
Future Group Care
Tata DoCoMo / T24 — SIM card locked
Hi,My T24 SIM card is blocked and I need the PUK code urgently. My number is +[protected]
Thank you.
Amit
my t24 no is[protected], a song service has been started at extra cost on my no please deactivate it or mail me the no n method to deactivate the same. i do not know ur customercare no also so please provide me these details too
My name is Santhosh S Pillai, working in Dubai and my native place is Trivandrum, Kerala, India. When I went for a 15 days leave in Kerala, I have taken a new Airtel Sim Card from Mobile City Show Room in Attingal, Kerala, India (Mob. No. [protected]) on 15.12.2012. That time they told me that my number will be activated with in 3-4 days.
After 7 days I have contacted Airtel customer care for finding out the reason for not activation, then they told me that activation is under process. After two days I approval the customer care show room in Pattom, Trivandrum and I was informed that I have to wait for two more days. Since the issue is not resolved I contacted the Airtel Customer care many times and they told me different different reasons. On 27.12.2012, I came back to Dubai after my holidays. I have sent manys to Airtel customer care ([protected]@in.airtel.com) and explained my issue. Each time when I am sending an email they will ask some additional information or some other excuses. Finally I got reply from Airtel stating that I cannot activate my number from Dubai (since it is on roaming). I have lost my money and time and faced many difficulties in India without having a phone connection.
Now with all the above mentioned incident I would like to request Mobile City Showroom, Attingal, Trivandrum and Airtel to please look into the matter on urgent basis and activate my sim immediately and resolve my problem, irrespective of whose responsibility it is.
Regards
Santhosh Sukumara Pillai
[protected]
After 7 days I have contacted Airtel customer care for finding out the reason for not activation, then they told me that activation is under process. After two days I approval the customer care show room in Pattom, Trivandrum and I was informed that I have to wait for two more days. Since the issue is not resolved I contacted the Airtel Customer care many times and they told me different different reasons. On 27.12.2012, I came back to Dubai after my holidays. I have sent manys to Airtel customer care ([protected]@in.airtel.com) and explained my issue. Each time when I am sending an email they will ask some additional information or some other excuses. Finally I got reply from Airtel stating that I cannot activate my number from Dubai (since it is on roaming). I have lost my money and time and faced many difficulties in India without having a phone connection.
Now with all the above mentioned incident I would like to request Mobile City Showroom, Attingal, Trivandrum and Airtel to please look into the matter on urgent basis and activate my sim immediately and resolve my problem, irrespective of whose responsibility it is.
Regards
Santhosh Sukumara Pillai
[protected]
BIG BAZAAR — ID proof for purchases
Big Bazaar is demanding ID proof for purchases of more than Rs.6000/- made through Debit card and they say it is because of recent RBI guidelines. Is it correct!! Dear Brajesh,
Hi, I am Priya from Future Group. I have taken a note of your issue.I request you to write back to me along with your T24 number and reference ID-10902.I will get back to you soon.
Regards,
Priya.
Future Group Care.
Hi, I am Priya from Future Group. I have taken a note of your issue.I request you to write back to me along with your T24 number and reference ID-10902.I will get back to you soon.
Regards,
Priya.
Future Group Care.
Dear Brajesh,
Hi, Just a reminder that we are yet to receive any response from your end.
Regards,
Priya.
Future Group Care.
Hi, Just a reminder that we are yet to receive any response from your end.
Regards,
Priya.
Future Group Care.
MY NO. [protected] NOT ACTIVATED
I HAVE PURCHASE SIM T24 FROM BIG BAZAR KIDWAI NAGAR KANPUR SO MANY DAYS BUT STILL MY SIM NOT ACTIVATED. PLEASE CHECK. MY T24 NO. [protected]
Hi T24,
I am feeling like you are making customer to fool.. What do you think about the customer.?
By paying 100 Rs we ll get good service sim cards, I purchased T24 sim on 11th June 2016 but till now sim is not activated. Is this the warts stupid offer to give the customer through the big and very high shopping sites. Shame on you and your Big bizar
I am feeling like you are making customer to fool.. What do you think about the customer.?
By paying 100 Rs we ll get good service sim cards, I purchased T24 sim on 11th June 2016 but till now sim is not activated. Is this the warts stupid offer to give the customer through the big and very high shopping sites. Shame on you and your Big bizar
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Hi, I am Priya from Future Group. This is to inform you that we have taken a note of your concern and we will get in touch with you soon.
Regards,
Priya
Future Group Care