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Mogli Labs India Pvt Ltd — Rejected request for exchange or return of defective item received

I have ordered one sphygmomanometer from Moglix online store for rupees 949.00. I received the same two days back and while unpacking the box I noticed that the main display unit was not packed properly, seemed to be used before and found minute scratches on the LCD screen. I informed the same to Moglix for an exchange/ return of the same with possible images taken by my mobile camera. However after reviewing they rejected my request with reason that they can't find any scratches on the display unit from the image, which can be clearly visible if looked closely with naked eyes. Since I payed for a genuine brand new product, a damaged used product is not acceptable for me. Kindly help me in this regard to sort out this issue amicably.

Order ID: 3464606

Ordered date:[protected]

Delivered date:[protected]

Reply received for exchange /return request: Your request against Order ID 3464606 has been rejected. Return/Exchange not applicable Queries? Email: [protected]@moglix.com - MOGLIX
Rejected request for exchange or return of defective item received
Rejected request for exchange or return of defective item received
Rejected request for exchange or return of defective item received
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    Mogli Labs India Pvt Ltd
    D-188, Sector-10 NOIDA, Pin: 201301
    India
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