[Resolved] Moglix — Order 3067116 is not received

AniketKshatriya

from Delhi, Delhi

Address:

6th Floor, Kailas Corporate Lounge, Park Site Rd, Varsha Nagar, Vikhroli West, Mumbai, Maharashtra 400079

Hi,
I have placed ordered Regent Silver Line Net Metal High Back Black Mesh Chair on 3rd December 2020 saying that it will be delivered within 5 days. Today is 21st Dec but still I couldn't delivered a product.
I was following up 10 days but still there is no proper response from customer care. on every call they kept call on hold and saying that we are not able to contact concern team, and escalated your issue to concern department.
On 17th Dec I got assurance that product will be defiantly shipped till 18th Dec EOD. but there is no SMS or notification received. After connecting to them got same reply to wait till EOD.
How irresponsible behavior tis this?

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Aug 6, 2021

Complaint marked as Resolved

Moglix customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2020

Moglix Customer Care's response Hi Aniket,

We regret the inconvenience caused to you. As per our records, order has been delivered to you on 24th Dec.

In case of any further concern, please contact us at[protected]:00 AM to 6:00 PM) .