[Resolved] Moglix — Refund

aghat61

from Delhi, Delhi

Nov 19, 2020

Address:

D-188, Sector-10, Noida-201301

I placed order for Love4ride Tizzy Black ISI Mark Open Face Helmet, Size: Large wise Order Number 3019196. This product received to me on 30 Oct. 2020 as COD payment mode. On the same day I filed return request at Moglix for defective and lesser size helmate.

But Moglix team cannot confirm of return request. After telephonic talk 2 or 3 times they confirm return request. Courier partner Delhivery also not pickup the parcel at my home address, continuous followup he pickup the parcel after 2 days.

As the order is COD I filled the Bank details at the time of return request with blank Cheque copy. Still Moglix again and again emailed me for Bank details. On date 12 Nov. 2020 I again submit my bank details and Ticket No. #495921 was created for it and email me it will credited Rs. 428/- in my bank account.

Today date 19 Nov. 2020 again Moglix customer care emailed me for Bank details required.

I submit bank details 3 times still they expecting bank details. I think they making fool to customer and not initiate refund.

Moglix is not good E-commerce platform. Please beware from buying from them.

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Aug 6, 2021

Complaint marked as Resolved

Moglix customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2020

Moglix Customer Care's response Hi Sir, We deeply regret the inconvenience caused to you. We would like to inform you that refund of Rs 428/- has been initiated and the amount will reflect in your account within 4-7 Banking days. In case of any further concern, please contact us at[protected]:00 AM to 6:00 PM).