[Resolved] Moglix — Second Hand Non-functional defective item delivered, Item is Durelo Steel Powder coated finish yellow seven drawer roller cabinet

Gaby1958

Nov 27, 2022

Address:	Durelo Tools and Equipments Pvt. Ltd, Plot no. 66/6, Industrial Area Near Hardware Chowk, N.I.T Faridabad, 121001
Website:	www.moglix.com

Second Hand Non-functional defective item delivered, Item is Durelo Steel Powder coated finish yellow seven drawer roller cabinet. Reference part number MSN19Z2VQWR353 Order number[protected] for Rupees 23, 699/-

We received this item in a totally damaged state with deep gouges and non functioning. Item is badly dented in various places, Paint has chipped off, wheels cannot be installed as the bolts provided cannot be inserted. Keys provided to lock the cabinet do not work.

Upon receipt of this damaged item (Return Policy is valid until 1 Dec 2022) we immediately took photos and started the return process. And got stuck in the process as the photos were not uploading. We tried to call the customer care number as given on the invoice +[protected] and it was a wrong number.

We also tried to use their chat services and there was no response.

+4 photos

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Dec 20, 2022

Complaint marked as Resolved

Refund was issued 8 days after item was picked up. Thanks to Consumer Complaints and to Moglix.

Moglix customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2022

Moglix Customer Care's response Customer raised the issue on 27th and we resolved the case within 24 business hours. We have arranged the reverse pickup of this order and it will be picked up within 72 business hours. Once returned to the seller, we will initiate the refund.

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Comments

Gaby1958

Nov 28, 2022

Thank you at Consumer Complaints for swiftly taking up our issue with Moglix. After we were intimated by yourself and Moglix of the return being approved, the item is packed in its original packing and ready for pick-up.