Moglix.com — Not initiating my refund since 2 months

Address:	New Delhi, Delhi, 110086
Website:	www.moglix.com

This is regarding Order No. EUGMCIOCT.
What a poor response.. I have asked them for the refund of my product 2 months ago as i recieved a defected item.. Since that day i havent recieved any calls or mails regarding.
They too asked me to send the pics of the defected item and i did that within the same hour but no use. FAKE PROMISES.
After that they asked me to submit my bank account details.. I provided them my details too but after that I waited for about a month but no refund..
I tried calling them hundreds of times but everytime their customer executive is busy.. I want this issue to be resolved ASAP..