[Resolved]  Mondelez India Foods / Cadbury India — About oreo choco creme flavored I found it soggy and rubbery

Address:Unite No.2001,20th Floor Tower 3 (Wing C) India Bulls Finance Center,Parel,Mumbai-400 013.

Yesterday i brought cadbury oreo choco cream flavourd biscuits, when i am about to eat my oreo i found it very soggy the cream was very rubbery in tast overall eat oreo was very bad it wasn't expired though i will give you the details now
Pkd. P 10116 B6
BEST BEFORE- 16/01/21
15/03/21
NET WT.120 g
M.R.P.Rs.30.00
As now you can see from the above details that oreo package was not expired.when i see the package i saw i can tell you about the problem by the given helpline number and email id then i decided first to call you but due to Corona virus you're unable to recive call then i try your email id that you have give on the pakage and when i call the helpline number it also says the same exact thing to contact with gmail but when i try to contact through gmail it was not valid(incorrect) althoung i have written correct gmail address it [protected]@mdlzindia.com i am not lying about it i am serious you can check it by yourself also, i am very sad because oreo is my favorite biscuits and i eat oreo now and then i love eating oreo with my milk and i just love it but that day when i purchase that package of oreo i was very disappointed i feel very sad i don't want other customers complaining about the same thing so i take my time to write you this message, although it was just ₹30 but i want to write this message to you

If you seeing this message i hope you will understand my problem and try to solve this problem
Thankyou
From your honest consumer
Monika
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Sep 15, 2021
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2021
Mondelez India Foods / Cadbury India Customer Care's response
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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    Mondelez India Foods / Cadbury India Address
    Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai, Maharashtra, India - 400013
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