[Resolved] Mondelez India Foods / Cadbury India — bournville rich cocoa fat separation

kmr.amann

from Gurgaon, Haryana

Address:

Hisar, Haryana, 125005

I bought a bournville rich cocoa chocolate on 21st october 2018. Batch code - i80625b packed 6/18.
There are visible signs of fat separation & the taste is very bad.
Request you to kindly look into this as there is still time in expiration date. This is not expected from the kind of chocolate that cadbury makes. I was really disappointed as the last chocolate i bought had the same issue. I used to love this chocolate but now since the quality of this chocolate is not that good, i would not recommend this to anyone if nothing is done in this regard.

Thanks,
Aman
+91 [protected]

+2 photos

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Nov 22, 2018

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2018

Mondelez India Foods / Cadbury India Customer Care's response Dear Amann,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Please retain the product in a sealed bag, our representative will visit to examine/collect the product.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)