Mondelez India Foods / Cadbury India — bournvita has stone kind of particles in in

Address:Bopal, Ahmedabad, Gujarat, 380058

Dear sir / madam,
I ms. Parul joshi regret to share that i have a complain for bournvita.
Tried to feel the customer feedback, but cause of some error, couldn't upload it.
The bournvita quality has been changed. Its too much of big size and hard particles forms instead of powder. It is not getting properly dissolved in the milk. Even if we do it with blender. Some particles gets left out. If we try to chew it. Sometimes its very hard like stone, difficult to chew or its of bitter taste. Children do not feel like having it now. We are drinking since we were children. Now our children are teen ages and have always given them bournvita. But from last 3 times (3 months), its happening repeatedly same.
Worst experience. Do not know how to reach you. Or whether this complain will go to the right person or not. Will you take steps for this or will it be lying in somewhere in your inbox.
Call me if you really genuinely interested in customer's feedback and value for it.
Ms. Parul joshi
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