[Resolved]  Mondelez India Foods / Cadbury India — complain no.[protected]/334984

Address:

Deoria, Uttar Pradesh, 263145

I am living in Rudrapur Uttarakhand my shop name is Nalin kumar rohit kumar, Complaint no.:[protected]. .
From three or four month i am very harsh from your services regarding visi cooler they cannot Repair. The visi from about two months voltas company service man tell me that the visi compart has to change but still no services man visiting to our shop.
[protected][protected][protected][protected][protected][protected]------

[protected] Forwarded message[protected]
From: vcare
Date: Mon, Jul 2, 2018 at 4:43 PM
Subject: RE: Complain no.[protected]
To: Sohit Kumar Gupta
Cc: [protected]@cadburyindia.com

Dear customer,

We have forward your request to our concern department. They will resolve your issue shortly.

Regards,

Voltas Team

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Monday, July 02, 2018 11:06 AM
To: vcare
Cc: [protected]@cadburyindia.com
Subject: Re: Complain no.[protected]

Hi,

We are still not getting any positive response from voltas service center. Please let us know how long we will have to wait...?

On Wed, Jun 27, 2018 at 1:28 PM, vcare wrote:

Dear Customer,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your request to our concern department and its will be resolved sortly do revert for any clarification.

For further information, please feel free to contact us.

Regards,

Rishu Kr.

Customer Care:[protected] /[protected]. SMS to 56677.

Email: [protected]@voltas.com

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Wednesday, June 27, 2018 11:14 AM

To: vcare
Subject: Re: Complain no.[protected]

Hi,

We still not get any response from voltas service center. Please let us know when do we expect our complain to resolve.

We are unable sale chocolates from last month & bearing heavy losses on sale.

On Mon, Jun 25, 2018 at 11:59 AM, vcare wrote:

Dear Sir,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We are forwarded your request to our concern department they will shortly resolve your problem.

Regards,

Voltas Team.

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Monday, June 25, 2018 11:17 AM

To: vcare
Subject: Re: Complain no.[protected]

Hi,

Please share any progress action is taken?

On Fri, Jun 22, 2018 at 1:57 PM, vcare wrote:

Dear Sir,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your SR to our Dehradun branch service head to take immediate action and resolve the issue.

Regards,

Voltas Team

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Friday, June 22, 2018 12:06 PM

To: vcare
Subject: Re: Complain no.[protected]

Hi,

He also not picking our call (BSM: Vijay Kumar. M: [protected]). Please we request you to call back or try to look our complain.

On Fri, Jun 22, 2018 at 11:07 AM, vcare wrote:

Dear Sir,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your SR to our Dehradun branch service head to take immediate action and resolve the issue.

Please find here the contact details of BSM: Vijay Kumar. M: [protected]

Regards,

Voltas Team.

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Friday, June 22, 2018 10:22 AM
To: vcare
Subject: Re: Complain no.[protected]

Hi,

I have called many times on this no.( ASM : Mohit Kumar M : [protected]) his no. continuous going busy even not geting any call back.

We still not get any positive response from voltas service center. We are unable sell chocolates from last month & bearing have losses on sale & customer.

My request you to please took immediate action on this.

On Tue, Jun 19, 2018 at 3:52 PM, vcare wrote:

Dear Sir,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your SR to our Lucknow branch Service Head to take immediate action and resolve the issue.

Please find here the contact details of ASM : Mohit Kumar M : [protected]

Regards,

Voltas Team.

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Tuesday, June 19, 2018 2:45 PM
To: [protected]@voltas.com
Subject: Complain no.[protected]

Hi,
Regarding complain no.[protected]. We are unable get assistance from rudrapur service center (phone no. [protected]) as they saying that they don't have parts available. And they are saying to forward the complain to haldwani service center.
Please assist us asap.

Thanks & Regards,

Sohit Kumar Gupta

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