[Resolved] Mondelez India Foods / Cadbury India — complaint regarding quality of cadbury chocolates | |
Hi We are a regular customer of cadbury products. Regret to inform you that for the first time we had a very unpleasant experience. Recently we bought a 'cadbury celebrations' pack, to our surprise when we unwrapped both the dairy milk and 5-star chocolates, the milk chocolate inside had a very brittle texture and the 5-star had holes in it, hence couldn't be consumed. The product that we got was a complete let down to the quality that we expected from the company. Hope you look into the matter and take the required action. For reference we have attached the pictures of the same products. Batch code of the product is f80220a, d. O. M - 20/02/18, d. O. E.-09/18. Regards Dipti naik ([protected]) Was this information helpful? | |
Jul 30, 2018 Complaint marked as Resolved Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support Jun 29, 2018 Mondelez India Foods / Cadbury India Customer Care's response Dear Dipti, Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards. If you’re dissatisfied with your recent purchase, kindly help us understand your concern better. Please write to us at [protected]@mdlzindia.com providing us with your purchase and contact details along with your reason for dissatisfaction. Assuring you of our best services, Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) | |
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Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai, Maharashtra, India - 400013
I'm a shopkeeper and my shop name is Ganpat Shop in Dehradun (U.K.).
I'm selling Cadbury products.
But till now I didn't get any Visi Cooler from your wholesale agency.
So please give me any solution regards this.