[Resolved]  Mondelez India Foods / Cadbury India — Dairy milk cover was unsealed

I have purchased box of dairy milk (700 g, 56 units*12.5 g each) from reliance mall-bhavnagar to gift a friend, when she opened, cover of two chocolates were unsealed.

Date of purchase-07.07.2017

As per enclosed pictures. Cover of two chocolates were unsealed. I have never expected cadbury to provide such products to customers. I hope you improve your quality checks and provide appropriate sealed products.

Request your action and compensate.
+6 photos
Was this information helpful?
No (0)
Yes (0)
Aug 11, 2017
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Jul 10, 2017
Mondelez India Foods / Cadbury India Customer Care's response
Dear Ami,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
Complaint comments 

Comments

As we buy product, Dairy milk chocolate on 13/07/2017 at shrinathji Store, opp mujmahuda petrol pump, vadodara and 5 no s of them are fully covered with fungus out of whole Box as shown in picture.

Kindly take strict action on dairy milk, because these type of product is not tolerable at all .
Please refund the same.

As we buy product, Dairy milk chocolate on 13/07/2017 at shrinathji Store, opp mujmahuda petrol pump, vadodara and 5 no s of them are fully covered with fungus out of whole Box as shown in picture.

Kindly take strict action on dairy milk, because these type of product is not tolerable at all .
Please refund the same.
Sir
I am shopkeeper. My shop at sainik kunj nanda nagar post - kunraghat gorakhpur uttar pradesh. The shop name is parag milk pourlar. My cadbury 16 liter freez is not working well there's technical problem.
Please solve this problem.
Thanks

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Mondelez India Foods / Cadbury India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    1679
    Pending
    186
    Resolved
    848
    Mondelez India Foods / Cadbury India Address
    Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai, Maharashtra, India - 400013
    View all Mondelez India Foods / Cadbury India contact information