[Resolved] Mondelez India Foods / Cadbury India — disgusting white spots on dairy milk

[Resolved] Mondelez India Foods / Cadbury India — disgusting white spots on dairy milk

M Mala Prakash from Bijnor, Uttar Pradesh

I am in love with Cadbury. The chocolates are truly delicious and irresistible. And all the variants of Dairy Milk in particular are my all time favourite. Infact my entire family prefers Cadbury. But purchasing that same chocolate one day and realizing it looks so unpleasant to even watch or hold, leave alone bringing it even remotely close to my mouth is what really shocked me. The chocolate had white very unpleasant spots which looked like some kind of allergy sort of stuff. Getting such a product from my favourite brand is really disappointing. Looking frwd to your response. Regards, Aarthi Prakash Was this information helpful? No (0) Yes (0)
Jan 6, 2019 Complaint marked as Resolved Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support Dec 04, 2018 Mondelez India Foods / Cadbury India Customer Care's response Dear Mala, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Please retain the product in a sealed bag, our representative will visit to examine/collect the product. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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Comments

ShubhamAgrawal107

from Hassan, Karnataka

When I opened the packet of Mondelez the entire chocolate looked eaten and in a unhygienic condition. Maybe it melted in and looked the way or it was packed that way. I have attached pics of the unwrapped package.