Mondelez India Foods / Cadbury India — quality issues in dairy milk silk | |
Dear sir/ma'am, I am mr. Nitin jain from jalgaon, maharashtra. I bought a cadbury dairy milk silk of rs.160 at yesterday night from shivam dairy, pimprala, jalgaon. I am not satisfied with the quality of the product and tried to call on the number provided on the wrapper but it says that the number is invalid. So, i have written an e-mail at [protected]@mdlzindia.com and writing here to draw your attention to the same along with the images of the product in attachment. I am retaining the product as it is and waiting for the reply to decide the future course of action. Was this information helpful? | |
|
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
1679
Pending
186
Resolved
848
Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai, Maharashtra, India - 400013
I am Mr. Nitin Jain from Jalgaon, Maharashtra. I bought a cadbury dairy milk silk of rs.160 a month ago from shivam dairy, pimprala, jalgaon. I was not satisfied with the quality of the product and tried to call on the number provided on the wrapper but it said that the number is invalid. So, I wrote an e-mail at [protected]@mdlzindia.com and wrote here also to draw your attention to the same along with the images of the product in attachment. I was informed through an e-mail from [protected]@mdlz.com on 22nd September, 2020 that representatives would come and solve the issue. Now it's been more than a month and none of the representative has visited yet. So, the problem still remains unsolved. I have retained the product as it is and waiting for the representatives but how long will I need to wait? Is Cadbury India serious about the customers or not? I hope you do the needful and oblige.